Спестете време с бързи отговори

Отговорете на често задавани въпроси на гостите с шаблони, които може да персонализирате.
От Airbnb на 12 дек 2018 г.
Четене: 4 мин
Актуализирано: 3 май 2023 г.

Акценти

  • Quick replies let you save and reuse your answers to common guest questions

  • You can automatically add personalized reservation, listing, and guest details

  • Learn more about other Airbnb inbox upgrades

Hosts are often asked the same questions by guests: What’s the wifi password? Where’s a great place to eat in the neighborhood?

Airbnb’s quick replies feature lets you set up templates and reuse your answers to frequently asked questions. This can make inbox management more efficient and help you provide an excellent guest experience.

“Templates save me a lot of time,” says Sally, a Host in Snoqualmie, Washington. “I was able to answer four guest inquiries in less than 10 minutes.”

How to create a quick reply

You can create quick replies from your hosting inbox. Choose from a list of templates—about directions, house rules, wifi, and more—or write and save your own messages to use as often as you like.

Learn more about quick replies

How to use shortcodes

You have the option to personalize your replies using shortcodes, which are placeholders that automatically fill in reservation, listing, and guest details when you send a message. Here are a few examples of the many shortcodes:

  • Guest’s first name

  • Guest’s last name

  • Check-in date

  • Check-in time 

  • Check-in instructions

  • Wifi name

  • Wifi password

  • Directions

  • House rules

  • House manual

  • Guidebook

When creating a quick reply, select the shortcodes you’d like to use from the drop-down menu. Make sure your listing details are complete and up to date, because messages with empty shortcodes won’t be sent.

Sample messages

Remember to use the drop-down menu to add shortcodes (shown below in bold type) as you write instead of typing them into your message.

1. How to connect to the wifi

Guests often ask about wifi, so it’s helpful to keep a quick reply ready to go. 

Hello guest first name,

Happy to help with that info! The wifi network is called wifi name, and the password is wifi password. Please let us know if you have any more questions.

2. How to use an appliance

Whether it’s turning on the hot tub or using the espresso machine, you can include appliance instructions in quick replies.

Hello, guest first name!

Thank you for asking. The on switch is on the control panel on the front of the hot tub. There you’ll find a green power switch, jet control, and a heater thermostat. The heater will shut off when the water reaches the temperature on the thermostat. Photos with step-by-step instructions for turning on the hot tub are included in the house manual. Enjoy! 

3. Where to find extra blankets, pillows, and sheets 

Another common question you may receive is about the location of extra linens. 

Hi guest first name!

You can find extra blankets, pillows, and sheets in the hall closet across from the bedroom. More information on the linens, such as their materials, can be found in our house manual. Please let us know if you have any more questions. Sleep well!

4. Where to find late-night food

A quick reply makes it easy to respond with a personal touch, while directing guests to your guidebook for more info.

Hello guest first name,

Our favorite late-night restaurant is [insert restaurant name], located at [insert address]. Their steak sandwich is fantastic, and they have vegetarian options too. [Insert restaurant name] is usually open from 12:00 PM PT to 11:00 PM PT, but please check their website at [insert URL] or call them at [insert phone number] to confirm their hours. You can also find more restaurants in our guidebook. Please let us know if you have any questions!

5. So sorry we can’t accommodate you

As much as you may want to accommodate everyone, sometimes you can’t. Your responses should be respectful and clear.

Hi guest name,

I’m so sorry, I can’t accept pets. My dog is sweet to humans but doesn’t get along with other animals. I can recommend a place nearby for boarding your dog if you’d like.

Information contained in this article may have changed since publication.

Акценти

  • Quick replies let you save and reuse your answers to common guest questions

  • You can automatically add personalized reservation, listing, and guest details

  • Learn more about other Airbnb inbox upgrades

Airbnb
12 дек 2018 г.
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