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    Какво да правите, ако гостът ви закъснее

    Как да се справите със закъснелите гости и групата, която вероятно ги чака.
    От Airbnb на 24 юли 2018 г.
    Четене: 4 мин.
    Актуализирано: 27 авг 2021 г.

    Акценти

    • By communicating early and often, you can reduce the number of guests that show up late

    • Keep on-time guests occupied with conversation, introductions, and questions

    • Assume your late guests had the best intentions to arrive on time

    • If your schedule allows it, accommodate guests who have had a genuine setback

    If you’ve hosted a few Experiences, you may have already come across this common pain point for Hosts: a late guest. Perhaps they hopped on the wrong train, hadn’t yet adapted to your time zone, or just couldn’t find your meeting spot. No matter the reason, showing up late happens to the best of us.

    We asked our community for their top tips to help manage late guests and the group that might be waiting on them. Read on for creative solutions to this common issue.

    Help your guests arrive on time

    You may be able to reduce the number of guests that show up late by communicating early and often. Many Hosts choose to send a message to all guests at least 24 hours before an Experience, which can include:

    • A suggestion that guests add extra time to account for traffic, parking, and delays
    • Tips on the best driving routes or public transportation
    • A photo of the exact meeting spot
    • Suggestions of places to park nearby and how much time to budget for parking
    • Information on how to communicate with you, the Host, on the day of the Experience
    • An explanation of where and when guests can meet up with you if they’re late (if there is a second location on your itinerary)
    • Information on the cutoff time for arrivals, e.g. 15 minutes

    Below, Hosts share tips and positive outcomes relating to early communication:

    “Once I added the extra tip to leave 20 minutes early and to double check on traffic, it made a huge difference for me and my guests. They’re always very thankful.” — Dominique, Host of Cultural Food/Beer Crawl Barrio Logan, San Diego, CA.

    “I leave instructions for my guests about where to meet up if they’re late. For example, I tell them the next stop point and what time we’ll be there.” — Sarah, Host of eBike Tour of Portland, Portland, OR.

    "I exchange phone numbers ahead of the Experience so guests can call or text if they get lost, have questions, etc. I always text them before I leave. In return, they always give me their estimated time of arrival.” — John, Host of Archery Lessons for All, Portland, OR

    Be prepared for late guests

    To account for guests that arrive a little late, consider how you conduct the first 15 minutes of your Experience. Here’s how a few Hosts account for late guests and keep the guests that arrived on time occupied.

    “I serve drinks first thing, which takes me about 10 minutes. As I settle in with the guests and chat with them, I send a message to the late guest to find out if she's having trouble finding her way and tell her that I’ll be starting in 10 minutes.” — Justine, Host of Become a Perfumer's Apprentice: Create your own perfume, Paris, France

    “If the rest of the group has arrived, we engage in conversation and if the wait time is longer than 5 minutes, I take them to see an interesting place very close to the meeting spot, which is not usually included in the tour. By the time we get back, the late guest should be there.” — Ionut, Host of Dublin Busking Experience, Dublin, Ireland

    “When guests are late, I communicate clearly with the rest of the group what’s happening and what I know for sure. I start with introductions and questions about what brought them to the Experience, why I love archery, etc. I let them know I’m happy to add more time to the Experience if they have the flexibility.” — Angie, Host of Empowering Archery with Mindfulness, Portland, OR

    Communicate with late guests

    Assume your guests had the best intentions to arrive on time; this will help keep a positive mindset. Here’s what a few of our Hosts say about communicating with late guests:

    “If they show up late I welcome them by saying, ‘Thank you for persisting!’” — Sarah, Host of Explore Portland on an Electric Bike, Portland, OR.

    “If guests are late and don't text or call, I give them a call. If they don't pick up, I send a text asking them if everything's alright. If I get no reply, I wait for a maximum of 15 minutes, then I start the tour. I send another text to the late guest saying how sorry I am that they couldn't make it.” — Ionut, Host of Dublin Busking Experience

    “When the late guest arrives, I talk to them a lot and learn as much about them as I can. Then I take that information and try to connect them to other guests that were there earlier. This helps prevent the late guest from feeling left out or isolated.” — Jonathan, Host of Experience SF Nightlife Like a Local!, San Francisco, CA

    Be flexible, if your schedule allows it

    How flexible you are with your guests is completely up to you. Many Hosts occasionally try to accommodate guests who have had a genuine setback and arrive very late.

    “I had a situation in which the only two guests booked for the day were coming straight from the airport after their flight was delayed. They messaged one hour before the experience started. In that case, I decided to change the start time and accommodate them one or two hours later. Obviously, this scenario can be applied if you don't have any other plans made later that day.” — Ionut, Host of Dublin Busking Experience, Dublin, Ireland

    Акценти

    • By communicating early and often, you can reduce the number of guests that show up late

    • Keep on-time guests occupied with conversation, introductions, and questions

    • Assume your late guests had the best intentions to arrive on time

    • If your schedule allows it, accommodate guests who have had a genuine setback

    Airbnb
    24 юли 2018 г.
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